Shipping policy
At Teleios, we strive to ensure that your orders are processed and delivered efficiently. Please review our Shipping Policy below.
1. Shipping Destinations
We currently ship to addresses within North America and EU. If you have questions about shipping to your location, please contact us before placing your order.
2. Order Processing Time
Orders are processed within 1 business day, if ordered before 8pm EST (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
3. Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. The estimated delivery time will vary based on your location and shipping method selected.
- Standard Shipping: 3-5 days
- Expedited Shipping: 1-3 days
- International Shipping: 7-10 days
Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, or other factors beyond our control.
4. Order Tracking
Once your order has shipped, we will send you a tracking number via email. You can use this number to track your package on the carrier’s website.
5. Shipping Restrictions
Certain products may be subject to shipping restrictions due to regulations or carrier limitations. If any restrictions apply to your order, we will notify you during the checkout process or after your order is placed.
6. Customs, Duties, and Taxes
For international orders, Teleios is not responsible for any customs, duties, or taxes imposed on your shipment. These charges are the responsibility of the recipient. Please check with your local customs office for more information.
7. Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us immediately at contact@teleiosfit.com so we can assist you in filing a claim with the carrier.
8. Address Changes and Corrections
Please ensure that your shipping address is correct at the time of purchase. If you need to change or correct your address, contact us as soon as possible at contact@teleiosfit.com. We cannot guarantee that changes can be made once the order is processed.